Call Engine

Capture the order, read it back, and only then let the call end.

A wrong order costs more than a missed one. The engine takes the order carefully, confirms every line back to the caller, and passes it clean into your systems.

An order call, captured and confirmed
Order Request
Captured & Read Back
Order Taken
Accuracy first

Every line captured, every line confirmed.

The engine captures quantities, variants, modifiers and special requests as the caller speaks, then reads the whole order back before closing - so mistakes are caught while the caller is still on the line.

The call only ends once the caller agrees the order is right, which means fewer wrong deliveries and fewer follow-up complaints.

  • Quantities, variants and modifiers captured
  • Special requests recorded verbatim
  • Full order read back for confirmation
  • Call closes only on the caller's yes
Straight into your systems

Connected to the tools you already run.

Confirmed orders are passed into your existing order or inventory workflow, rather than sitting in a separate inbox someone has to re-key by hand.

Where stock or pricing needs checking, the engine can validate against your catalogue before confirming, so callers are not promised something that isn't available.

  • Passes orders to your existing workflow
  • Optional catalogue and stock validation
  • No manual re-keying of phoned orders
  • Clear record of what was agreed
Worked example

An order taken right the first time.

CallerCan I get two large margheritas, one with extra basil, and a garlic bread for pickup?
AgentLet me read that back: two large margherita pizzas, one with extra basil, and one garlic bread, for pickup. Is that right?
CallerYes, that's it.
AgentGreat - that's ready in about 20 minutes under the name you called from. Order's in.
SystemOrder pushed to kitchen system, confirmed back to caller - nothing re-keyed.
Ready when your phone rings

Take phone orders without tying up your counter.

Start a free trial on your real numbers, or map it with our team first. No rip-and-replace.

Resolved automatically

Routine questions, bookings and orders handled end to end - no queue, no hold.

Escalated cleanly

When a person is genuinely needed, the full call context goes with the caller.